Privacy Policy

1. Introduction

Circo Living Pty Ltd (ABN 97 699 084 574) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the practices described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Identity information — your full name, business name, and position.
• Contact information — email address, phone number, and postal or street address.
• Project information — details about your property, design preferences, and project requirements.
• Correspondence — records of emails, messages, and enquiries you send us.
• Technical data — IP address, browser type, device information, and browsing behaviour on our website if you interact with us online.

3. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you — when you fill out our contact form, email us, or engage our services.
• Automatically — through cookies and similar tracking technologies when you visit our website.
• From third parties — where you have consented or where the information is publicly available (e.g., your business website or professional directory).

4. Purpose of Collection

We collect personal information for the following purposes:

• To respond to your enquiries and provide quotes.
• To deliver our interior styling, design, and project management services.
• To communicate with you about your project and our services.
• To improve our website, services, and customer experience.
• To comply with legal and regulatory obligations.

5. Disclosure of Information

We may disclose your personal information to:

• Our employees, contractors, and subcontractors who need the information to perform services.
• Suppliers, tradespeople, and product vendors involved in your project.
• Professional advisers such as accountants and legal representatives.
• Regulatory bodies where required by law.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure servers, encrypted communications where appropriate, and restricted access to personal information within our organisation.

7. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or outdated information. To make a request, please contact us at [email protected]. We will respond to your request within a reasonable period.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us with your concerns. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Officer at:

Email: [email protected]
Circo Living Pty Ltd
Templestowe Lower VIC 3107
Australia